Last updated: 2026-11-07
Under the Consumer Protection (E-Commerce) Rules 2020, every e-commerce entity in India must appoint a Grievance Officer and publish their contact details.
Grievance Officer
| Field | Detail |
|---|---|
| Name | Jayshree Shrikrishna Katkade |
| Role | Grievance Officer, BRENSTA |
| brensta.business@gmail.com | |
| Phone / WhatsApp | +91 93097 01804 |
| Address | Gat No. 286, Pruthvihome, Moshi Alandi Road, Near Swami Samarth Mandir, Moshi, Pimpri Chinchwad, Pune, Maharashtra — 412105, India |
| GSTIN | 27CGJPK6341K1Z1 |
How to raise a complaint
- Preferred: email brensta.business@gmail.com with your order number and a short description of the issue.
- Alternatively: call or WhatsApp +91 93097 01804 between 10:00 and 19:00 IST (Monday–Saturday).
- In writing: send a letter to the registered address above.
Service levels
- We acknowledge every complaint within 48 hours of receipt.
- We resolve or respond substantively within 15 working days, in line with the Consumer Protection Rules 2020.
- If a complaint requires longer investigation (e.g. courier dispute), we will keep you updated every 5 working days until closure.
Escalation
If you are not satisfied with the response of the Grievance Officer, you may escalate to:
- National Consumer Helpline — 1915 or https://consumerhelpline.gov.in
- The National Consumer Disputes Redressal Commission — https://edaakhil.nic.in
- The jurisdictional Consumer Dispute Redressal Forum at Pune, Maharashtra, India.